ClearTrust & ServiceHub — Professional Terms of Service
Last Updated: November 27, 2025
These Terms govern your access to and use of ClearTrust, ServiceHub, Jewelers Connect, RegimeOS, and any affiliated modules, features, or white-labeled versions (collectively, the "Platform").
By creating an account, accessing the Platform, or providing services through it, you agree to be bound by these Terms.
These Terms contain:
- A binding arbitration clause
- A class action waiver
- Important limitations on liability
If you do not agree, do not access or use the Platform.
"ClearTrust" – The verification, trust, and reputation system for service professionals and businesses.
"ServiceHub" – The on-demand service marketplace for jewelry repair, appraisals, restoration, and related professional services.
"Professional" / "Provider" / "You" – Any individual or business offering services or listing credentials on the Platform.
"Customer" – An individual or entity using the Platform to find, hire, or interact with a Professional.
"Trust Score" – An AI-assisted reputation indicator generated using submitted data, feedback, profile completeness, and external signals.
"Verified" – A status based on submitted documentation and/or external data at a specific point in time.
"Platform" – Includes ClearTrust, ServiceHub, Jewelers Connect, RegimeOS, and white-labeled systems powered by RegimeOS.
ClearTrust and ServiceHub operate as neutral technology platforms that facilitate verification, reputation display, communication, and service discovery between independent parties.
Nothing in these Terms creates:
- An employer–employee relationship
- A partnership or joint venture
- An agency relationship
- A franchise relationship
Professionals using the Platform act independently and are solely responsible for:
- Their work
- Their clients
- Their business operations
- Compliance with laws and regulations
- Licenses and insurance
ClearTrust does not direct, control, or supervise how Professional services are performed.
Any designation of "Verified", "Trusted", "Elite", a Trust Score, or badges/icons represents only information and signals available at the time of assessment.
ClearTrust DOES NOT guarantee:
- The ongoing validity of any license or insurance
- The quality of services performed
- The safety, legality, or outcome of any work
- That a Professional remains compliant at all times
- That a score will not change
Trust Scores are algorithmic opinions, not guarantees, warranties, or endorsements. They are intended as informational tools only. ClearTrust reserves the right to modify scoring logic, models, and weighting at any time without notice.
By participating on the Platform, you agree that you:
- Provide true, complete, and accurate information
- Maintain legally required licenses (where applicable)
- Maintain active business and professional insurance
- Have legal right to perform offered services
- Are solely responsible for your work, safety, and compliance
- Will comply with all local, state, and federal laws
- Will update credentials when changed or expired
- Will not misrepresent your skills, location, or experience
Failure to comply may result in suspension or permanent removal.
All ServiceHub professionals must maintain active, jewelry-specific professional insurance.
This is required for:
- Customer protection
- Platform integrity
- Dispute and loss mitigation
- Priority job routing
ClearTrust does NOT provide insurance. ClearTrust does not underwrite, broker, or guarantee any insurance coverage. Professionals are fully responsible for obtaining, maintaining, and renewing appropriate coverage.
a) Review Submission
By submitting a review or portfolio content, you affirm that:
- It is based on a genuine experience
- You have legal right to share images / content
- You have not been compensated or coerced
- It is accurate to the best of your knowledge
b) Moderation Rights
ClearTrust may moderate, edit, restrict, or remove content that is:
- Defamatory, false, or misleading
- Abusive, threatening, or discriminatory
- Invasive of privacy
- Illegal or fraudulent
- Promotional spam
We are not required to provide notice prior to removal.
c) Accuracy Disclaimer
ClearTrust does not verify the factual accuracy of user-submitted reviews and is not responsible for opinions expressed by third parties.
All services arranged through ServiceHub are agreements between Professional and Customer only.
ClearTrust / ServiceHub are not parties to any service contract.
We do not guarantee:
- Payment
- Customer satisfaction
- Accuracy of job scope
- Safety of items
- Proper handling
- Completion timelines
- Quality of workmanship
You assume full responsibility for:
- The item
- Its custody
- Its handling
- Loss, theft, damage, or disputes
The Platform may process payments, but:
- ClearTrust is not a bank or escrow agent
- Processing does not guarantee payout
- Chargebacks, disputes, or reversals may occur
- Fees may apply and can change
- Taxes are YOUR responsibility
By using payout features, you agree to third-party processor terms (Stripe or others).
By using the Platform, you grant ClearTrust and its affiliates a worldwide, royalty-free license to:
- Analyze job data
- Analyze metadata
- Use anonymized patterns
- Improve AI and trust systems
- Improve ServiceHub matching
- Train models on anonymized data
- Create benchmarks and reports
We do NOT sell Personal Identifiable Information (PII) to third parties. We may use anonymized data to improve Platform services and models.
To the fullest extent permitted by law, ClearTrust and its affiliates shall NOT be liable for:
- Loss of items
- Loss of profits
- Loss of customers
- Loss of business
- Property damage
- Theft
- Injury
- Emotional distress
- Reputation damage
- Incorrect Trust Scores
- Missed job opportunities
Maximum liability, if any, is limited to the amount of fees paid to ClearTrust in the previous 6 months.
You agree to indemnify and hold harmless ClearTrust, RegimeOS, Jewelers Connect and their officers, directors, employees, affiliates, and agents from:
- Claims arising from your work
- Claims arising from your content
- Customer or third-party damages
- Legal action or regulatory fines
- Intellectual property disputes
- Misrepresentation or fraud
ClearTrust may suspend or terminate your account for:
- False information
- Fraud
- Abuse
- Harassment
- Reviews manipulation
- Illegal activity
- Breach of these Terms
- Risk to platform integrity
These decisions are final. No compensation is owed for terminated accounts.
You agree that:
- All disputes shall be resolved by binding arbitration
- Arbitration occurs on an individual basis only
- You waive the right to participate in any class, collective, or representative action
- Small claims court is the only exception
Arbitration will be conducted under AAA or similar rules.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
We may update these Terms at any time. Continued use of the Platform constitutes acceptance.
ClearTrust / RegimeOS
Email: legal@cleartrust.com
By creating an account or using any part of the Platform, you confirm that:
- You have read and understood these Terms
- You have had opportunity to consult legal counsel
- You voluntarily agree to all provisions
By continuing to use ClearTrust and ServiceHub, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.